Terms & Conditions
Terms for businesses and professionals using Menuyo in the course of their activities. The service is not offered for private consumer purchases.
1Provider, scope and contact
Menuyo is provided by the entity identified above. These terms cover the website, application and subscription. Contact us through the contact form or the email above. Anyone creating an account must be authorised to represent the business.
2Account, service and free trial
Menuyo lets restaurants, cafés, pastry shops, bars and other venues create and manage digital menus. The 15-day trial needs no card and includes Starter features. AI and analytics require a paid Pro subscription. The trial does not automatically become a paid subscription without a purchase. An active plan is needed to keep the menu published afterwards. Keep credentials secure and report unauthorised access.
3Prices, billing and renewal
The price, monthly or annual billing period, taxes and plan conditions are shown before purchase. If you subscribe to an automatically renewing plan, charges recur each period until cancellation. Stripe processes payments; we do not store full card details. Price changes to an existing plan will be communicated before the affected renewal, allowing cancellation before the new charge.
4Cancellation and closure
You can cancel renewal in the billing dashboard. Access continues until the end of the paid period unless otherwise agreed or legally justified. Cancellation does not immediately delete your account or data. Request export or erasure before closure; retention is explained in the Privacy Policy. Cancellation alone does not automatically entitle you to a refund, without affecting statutory rights or remedies for a breach.
5Content, acceptable use and AI
Your menu content remains yours. You authorise us only to host, process and display it to provide the service. You must hold the necessary rights to the text, images and data you submit. Check prices, translations, ingredients, allergens and AI output before publication. Do not submit unnecessary personal data, sensitive data or unlawful content. Spam, abuse, unauthorised access attempts and interference with the service are prohibited.
6Your customers’ personal data
The business is responsible for the purposes and lawfulness of personal data it submits, including information it chooses to publish. Where Menuyo processes that data on its behalf, GDPR Article 28 applies and an applicable data processing agreement is required. This Privacy Policy alone does not replace that agreement. Contact us to arrange data protection terms before submitting personal data on behalf of others.
7Availability and liability
We work to keep the service available and secure, but maintenance, failures and third-party interruptions can occur. Report incidents so that we can investigate. Nothing excludes liability that cannot lawfully be excluded, including wilful misconduct or gross negligence. Mandatory legal rights remain unaffected; these terms do not guarantee uninterrupted operation.
8Suspension and changes
We may proportionately restrict access when needed to contain a security threat, unlawful use or a material breach, with notice and an opportunity to resolve the issue where possible. Material changes to these terms will be communicated with reasonable advance notice, their effective date and cancellation options. They do not retrospectively change acquired rights.
9Governing law and disputes
Portuguese law applies, subject to applicable mandatory rules. Contact us with complaints so that we can seek a resolution. If this is unsuccessful, the courts determined by applicable jurisdiction rules are competent. The professional nature of the service does not remove any statutory complaints obligations that apply to the provider.